NDIS PROVIDER IN MELBOURNE
Your NDIS Journey Starts Here.
Connect with the right support.
About Mates Support
Mates Services: “We Care, We Connect” : Empowering Individuals through Quality NDIS Support
Mates Support is committed to providing high-quality, compassionate support to individuals with disabilities. Our organization is built on the belief that every person deserves the opportunity to lead an independent and fulfilling life. As a registered NDIS provider based in Melbourne, we offer a range of personalized services that empower our participants to reach their goals and live with confidence.
Our Core Values
Excellence
Committing to the highest standards of service with continuous improvement.
Empathy
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Respect
Treating every individual with dignity, honouring their choices, and valuing their perspectives.
Empowerment
Guiding participants to take control of their lives by providing the tools and support needed for informed choices.
Integrity
Upholding transparency, trust, and accountability in all our relationships.
Our Services
Choose The Service That Is Right For You
Assistance with Daily Living
At Mates Home and Community Care, we provide compassionate, reliable support to help individuals maintain their independence and dignity. From personal care and meal preparation to household tasks, our dedicated team ensures well-being and comfort in everyday life. With a focus on respect and personalized care, we empower individuals to live confidently in their own homes.
Community Participation
Our Community Participation services encourage individuals to engage in social, recreational, and community activities that enrich their lives. Whether it’s joining local events, building friendships, or developing new skills, we provide tailored support to foster confidence, independence, and a true sense of belonging.
Support coordination
When it comes to working as an NDIS (National Disability Insurance Scheme) Support Coordinator, the role involves several key responsibilities to ensure that participants receive the necessary support and services. Here are three key areas of our work as NDIS Support Coordinator.
Travel & Transport Assistance
We make every journey safe, comfortable, and stress-free. Whether it’s getting to appointments, community events, or daily activities, our caring and reliable transport support gives you the freedom to travel with confidence. With a focus on your comfort and well-being, we ensure you reach your destination safely, on time, and with peace of mind.
Nursing and Personal Care
Our compassionate and skilled team provides personalized nursing and personal care to support your health and well-being. From daily assistance and medication management to wound care and complex needs, we ensure comfort, dignity, and independence. With a focus on quality and empathy, we’re here to help you live safely, confidently, and with the care you deserve.
Life Skills Development
We empower individuals to develop essential life skills, fostering independence, confidence, and meaningful connections. Through personalized support in daily activities, communication, social interactions, and decision-making, we create a safe, nurturing space for growth. With care at the heart of everything we do, we help participants build the skills to live a more fulfilling and empowered life.
Hear From Our Clients
Mates has been a life saver for me. They connected me with the perfect support providers and made the whole process seamless.
Rachel M
Participant
I am so grateful for the support Mates has provided to me. They have made a real difference in my daily life, thanks to the amazing team.
Victor D
Participant
The team at Mates is incredibly knowledgeable and supportive, they guided me through beginning to implementation.
Kim L.
Participant
The team at Mates is incredibly knowledgeable and supportive, they guided me through beginning to implementation.
Kim L.
Participant
Frequently Asked Question
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is a government-funded program that provides support to people with permanent and significant disabilities. It aims to help participants achieve their goals, improve quality of life, and increase independence.
Who is eligible for NDIS support?
You may be eligible if:
• You're under 65 years old when applying,
• You're an Australian citizen, permanent resident.
• You have a permanent and significant disability that affects your ability to take part in everyday activities.
What services do you offer as a NDIS provider in Melbourne?
We provide a wide range of support services, including:
• Personal care and daily living assistance
• Community participation and social activities
• Support coordinationHousehold tasks
• Transport assistance
• Respite care
• Mental health support
• Assistance with employment and skill development
How do I start receiving services from your organisation?
You can start by contacting us directly. We’ll arrange a free consultation to understand your needs and goals. If you already have an NDIS plan, we’ll help align our services with your funding.
Do you support plan-managed, self-managed, and NDIA-managed participants?
Yes! We support all three types of NDIS fund management:
• Self-managed
• Plan-managed
• NDIA-managed (agency-managed)
We work closely with you, your plan manager, or the NDIA to ensure a smooth and transparent service experience.
Can you help me understand or manage my NDIS plan?
Absolutely! Our support coordinators can help you:
• Understand your NDIS plan
• Connect with other service providers
• Build your independence and skills
• Make the most of your funding
Is there a waiting list for your services?
We strive to accommodate new participants as quickly as possible. Availability may vary depending on the service and location, but we will always do our best to begin support promptly.
Are your support workers qualified?
Yes, all our support staff are qualified, experienced, and hold relevant clearances including but not limited to:
• Police check
• Working with Children Check (if applicable)
• First Aid & CPR
• NDIS Worker Screening Check
We empower you with the personalize support plan, navigate the system, and achieve your goals. Let’s build a brighter future, together.